Key facts
- £130m of invoices every month
- 80% of complex queries answered in 30 seconds
- 6 hour tasks reduced to 10 minutes
Customer Challenge
In a challenging regulatory environment where utilities are expected to deliver maximum value at minimum cost, the ability to create and implement innovative efficiency solutions is essential.
In 2020, the financial team of a large electricity distribution network appointed Enzen to design and implement a new Income Management Programme (IMP). The objective of the IMP was to save operational costs and enable quicker, more efficient and more accurate financial operations across the utility.
Our Solution
Working within very challenging timescales, Enzenites worked relentlessly and with great resilience over several months – mastering the detail and managing the complex needs of multiple stakeholders – to deliver a smooth transition and go-live with no disruption to business-as-usual.
The new system can now scan hundreds of million of records of information more quickly than ever, answering 80% of complex queries within 30 seconds. More complex financial tasks that would normally have taken six hours now only take 10 minutes – an excellent example of how Enzen specialises in unlocking value for customers and enabling more sustainable operations within major utilities.
Outcomes delivered
Due to our deep domain knowledge and expertise, the customer can now benefit from lower operational expenditure, increased margins and greater efficiency in what is a business-critical system that generates nearly £130 million worth of invoices every month.
“I would like to share a special thank you to you and the Enzen team for your incredible support to get us live on this element of the IMP,” said one of the utility's senior leaders. “Your team rose to the challenge very well and their commitment and efforts to address the problems were brilliant.”
“You were resilient, focused and never wavered even under high pressure,” said another senior leader in the organisation. “I’m personally very grateful to have folks of your calibre and care working with us and want to reiterate my thanks to all of you again. Brilliant job and very well done indeed!”
