Risk management is already core to utilities, yet a global pandemic like Covid-19 is an outlier that challenges current risk systems. To adapt and evolve in such a climate, utilities need to develop new ways of operating by exploiting digital skills and resources.
This paper outlines a three-pronged digital adaptation strategy to meet this need:
- Establishing and maximising your organisational digital foundation
- Reskilling for digital skills
- Driving innovation.
The objective of each is to build a ‘crisis advantage’ by pursuing select digital strategies that leverage value through remote service engagement and actively focus on data for better intelligence and automation.
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