Privacy Policy

Enzen Global Solutions Private Limited

Effective Date: 1st January 2026

1. Introduction

Enzen Global Solutions Private Limited (“Enzen”, “we”, “our”, “us”) respects the privacy of all users of its web portals and mobile applications that support utility operations such as smart metering, billing, consumption analytics, outage management, and customer services (“Services”).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data.

2. Information We Collect

We may collect:

• Personal Information: Name, phone number, email address, customer ID, service address.

• Utility Data: Meter readings, consumption history, billing details, payment status.

• Technical Data: IP address, device type, browser details, application logs.

• Location Data: Service area or approximate location for operational support.

3. How We Collect Data

• User registration and service usage

• Automated system logs and cookies

• Integration with utility systems and third-party platforms

4. Purpose of Data Usage

• Service delivery and operational support

• Billing and analytics

• Regulatory compliance

• Customer communication and alerts

• System security and performance monitoring

5. Legal Basis for Processing

• User consent

• Contractual obligations

• Regulatory compliance

• Legitimate business interests

6. Information Sharing

We may share data with:

• Utility clients and authorized partners

• Hosting and IT service providers

• Regulatory authorities when required by law

We do not sell personal data.

7. Data Security

We implement encryption, access control, monitoring and secure hosting practices to protect data.

8. Data Retention

Data is retained only for business and regulatory needs.

9. Cookies and Tracking

Cookies improve system performance and user experience.

10. User Rights

Users may request access, correction, deletion, or withdrawal of consent.

11. Children’s Privacy

Our services are not intended for minors.

12. Policy Updates

Updates will be published on our platforms.

13. Contact Information

Enzen Global Solutions Private Limited

Email: contactus@enzen.com